Cancellation Policies for COVID related Rescheduling of Open Enrolment courses.

Due to the requirement to reschedule most of our open enrolment courses this spring, we wish to clearly communicate our cancellation policy for anyone who has been affected by this rescheduling requirement.

If Arboriculture Canada is unable to deliver an open enrollment course due to provincial or federal health mandates, site hosts cancelling use of their facilities, gathering restrictions or being deemed non-essential by governing bodies or other reasons out of the control of Arboriculture Canada, pre-paid registrants will receive an email with a new rescheduled date for their course.

The following guidelines will apply if this occurs:

  1. Pre-paid registrant is required to contact the Arboriculture Canada office to let us know if you can attend the newly scheduled dates within 2 weeks from the notification of the rescheduled course. 
  2. If you cannot attend the newly scheduled date, we will provide you a credit to be used for a future course for a 2 year time period from the original course date.  No refunds will be given.
  3. If you do not confirm attendance in the newly scheduled course, and subsequently notify us of not attending within 2 weeks before the course, no refunds or credits will be given.  This is due to the necessity of ACTE knowing how many students to plan for in the last 2 weeks before a course. 

If a student falls ill before a course and is unable to attend, he/she can send another person in his/her place, and notify the ACTE office in advance if possible.  If a replacement cannot be found, Arboriculture Canada will provide a credit (with no penalties) for a future course to be used within 2 years from the date of the program he/she was unable to attend due to COVID-19 illness or symptoms.  Refunds will not be given.

If the cancellation of a student or course is NOT related to COVID-19 symptoms or health mandates, the cancellation policy as stated upon registration will remain in effect, which is no refunds or credits for notification of cancellation after 13 days before the course.

If an Arboriculture Canada instructor experiences any symptoms of COVID-19 prior to a course delivery he/she is required to declare these circumstances and to stay home.  Arboriculture Canada will endeavor to find a replacement.  If this is not possible, we will reschedule the course.  In this case, all prepaid monies will be transferred to the new course dates.  If a student is not able to attend the new dates, the monies will be transferred into a credit that can be used within 2 years from the date of the rescheduled course.

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